Privacy Policy

1. Introduction & Scope

Rising Roofers (“we,” “our,” or “us”) operates the digital platform accessible via risingroofservices.info and provides customer intake, estimate scheduling, and emergency roofing triage coordination throughout Palm Bay, Melbourne, West Melbourne, Barefoot Bay, Sebastian, and Satellite Beach, Florida.

This Privacy Policy explains how we collect, store, process, and safeguard information gathered when you visit our website, submit an online service request form, or contact our 24/7 central telephone dispatch service ((773) 207-0769). By utilizing our services or browsing this website, you consent to the data collection and usage practices described herein.

2. Categories of Information We Collect

We collect information directly from you when you request roofing estimates or call for emergency leak stabilization, as well as automatically through automated digital technologies:

• Personal Identifiers: Your full name, residential or commercial physical property address, telephone number, and electronic mail address provided during service inquiry forms or phone intake.
• Roofing System & Structural Data: Architectural details concerning your roof type (asphalt shingle, concrete or clay tile, metal, or low-slope membrane), estimated roof age, descriptions of active leaks, storm damage reports, insurance carrier names, and interior water damage photographs.
• Telephony Communications & Audio Recordings: Date, timestamp, duration, caller identification numbers, and audio recordings of inbound and outbound phone calls conducted with our dispatch coordinators for quality assurance, training, and emergency triage dispatch verification.
• Technical & Usage Data: Internet Protocol (IP) addresses, browser type, operating system version, referring uniform resource locators (URLs), pages viewed, and interaction timestamps collected automatically via standard server log files and analytics cookies.

3. Purpose and Legal Basis for Data Processing

We process personal information solely for legitimate operational and business purposes, including:

• Evaluating residential and commercial roofing damage and facilitating timely dispatch of independent, licensed Florida roofing contractors.
• Scheduling on-site physical roof inspections, drone damage assessments, and delivering itemized written scopes of work.
• Facilitating municipal building permit applications, Notice of Commencement (NOC) filings, and wind mitigation inspection documentation with the City of Palm Bay and Brevard County building departments.
• Operating, maintaining, and enhancing the security, responsiveness, and performance of our online web application.
• Preventing fraudulent inquiries and complying with all applicable federal and Florida state statutory mandates.

4. Sharing with Independent Licensed Contractors

Rising Roofers connects you with independent licensed roofing contractors who perform the work. Every roofer we send is licensed and insured in Florida.

When you submit a service request or call our intake line, we transmit your contact information and roofing project details directly to vetted, independent Florida-licensed roofing contractors operating within your specific municipal jurisdiction. These contractors use your information solely to schedule inspections, perform on-site estimates, and execute permitted roofing services.

We do not sell, rent, license, or monetize your personal information to third-party data brokers, lead aggregators, or unrelated marketing organizations under any circumstances.

5. Telephone, SMS, and Electronic Communications (TCPA Consent)

By voluntarily providing your telephone number via our website forms or initiating a phone call to (773) 207-0769, you provide express written consent under the Telephone Consumer Protection Act (TCPA) for Rising Roofers and its affiliated licensed contracting partners to contact you via telephone calls, automated voicemails, and Short Message Service (SMS) text messages regarding your roofing inquiry.

Consent is not a mandatory condition of purchasing any roofing service. Message frequency varies based on your project status. Standard cellular carrier message and data rates may apply. You may revoke SMS consent and opt out at any time by replying “STOP” to any message.

6. Cookies, Tracking Pixels, and Analytics

Our website uses cookies—small digital text files placed on your device—to remember user preferences, analyze site traffic patterns, and measure conversion performance. You may configure your web browser to reject cookies or notify you when a cookie is placed; however, disabling cookies may impact certain interactive features of our inquiry forms.

7. Data Retention & Destruction Protocols

We retain personal data only for as long as necessary to fulfill customer service requests, maintain accurate dispatch histories, satisfy warranty verification needs, and comply with Florida statutory record-retention requirements for construction and municipal permitting. When data is no longer required, it is securely destroyed using industry-standard digital purging protocols.

8. Consumer Data Rights & Security Safeguards

We employ robust administrative, technical, and physical safeguards designed to protect personal information against accidental loss, unauthorized access, and unlawful destruction. In accordance with Florida consumer protection standards, you have the right to request access to the personal data we maintain about you, request corrections to inaccurate records, or request deletion of your information from our active dispatch database.

9. Contact & Inquiries

To exercise your privacy rights, update your contact details, or ask questions concerning our privacy practices, please contact our administrative team: